Category: fjyruosgzcjz

Sevilla earned hard-fought win over Granada 2-0 at Ramon Sanchez Pizjuan

first_img Upd. at 23:14 CET 25/01/2020 As for substitutions, both coaches used full substitutions. For Sevilla, Nemanja Gudelj, Jules Kounde and Youssef En-Nesyri came on for Franco Vazquez, Nolito and Lucas Ocampos, while Granada brought on Dimitri Foulquier, Alvaro Vadillo and Jesus Vallejo to replace Yan Eteki, Darwin Machis and Domingos Duarte. SPORT.es Granada succumbed to an away defeat against Sevilla at Ramon Sanchez Pizjuan on Saturday. Sevilla and Granada arrived at this game after suffering a defeat in their previous league game. Sevilla faced the match with a desire to make up their league after losing 2-1 against Real Madrid while Granada fell defeated by 1-0 in the last match they played against Barcelona. Following today’s result, Sevilla and Granada occupy position 3rd (38 points) and 12th (27 points) respectively after playing a total of 21 matches.center_img Good start of the game for Sevilla, with a goal from Luuk De Jong 11 minutes in the game. Later, Sevilla scored once more and increased their advantage 2-0 thanks to a goal from Nolito 34 minutes in the game, thereby seeing the first half to a 2-0. The referee booked Franco Vazquez, Diego Carlos, Fernando and Sergi Gomez from Sevilla, while for Granada Antonio Puertas saw a yellow card as well. Sevilla and Granada were struggling to produce anything in the second half and the teams went to the dressing room locked in a 2-0. Granada and Sevilla will play at home stadium against Espanyol and Alavés respectively.last_img read more

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Update counter terrorism laws: MP

first_imgBy BEN CAMERON THE Federal Government was elected on the back of one of its key promises to “stop the…[To read the rest of this story Subscribe or Login to the Gazette Access Pass] Thanks for reading the Pakenham Berwick Gazette. Subscribe or Login to read the rest of this content with the Gazette Digital Access Pass subscription.last_img

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Holders Sevilla sweep into Europa League final

first_imgHolders Sevilla swept into a second consecutive Europa League final when a 2-0 success at Fiorentina on Thursday secured a crushing 5-0 aggregate rout for the La Liga club in their semi-final tie.8Sevilla had all-but booked their place in the showpiece in Warsaw after thumping the Italian side 3-0 in last week’s first leg in Spain and will seal a record fourth triumph in Europe’s second-tier club competition if they can overcome Dnipro Dnipropetrovsk on May 27.The Ukrainians won 1-0 at home to Fiorentina’s Serie A rivals Napoli to progress to their first European final 2-1 on aggregate.Carlos Bacca fired Sevilla ahead in the 22nd minute at the Stadio Comunale Artemio Franchi in Florence when he sent a close-range effort arrowing into the roof of the net.That left Fiorentina needing five goals without reply to progress but they fell further behind when Daniel Carrico made it 2-0 to the visitors five minutes later.Fiorentina’s night went from bad to worse midway through the second half when Josip Ilicic sent a penalty kick sailing over the crossbar after Sevilla defender Grzegorz Krychowiak had felled David Pizarro in the penalty area.If Sevilla clinch a fourth UEFA Cup/Europa league crown in their fourth final they would surpass Inter Milan, Juventus and Liverpool, who also have three.Sevilla won back-to-back UEFA Cups in 2006 and 2007 and beat Benfica on penalties to secure the renamed trophy last term.Another triumph would also carry a lucrative berth in the group stage of next season’s Champions League.Seleznyov heads Dnipro into first European finalDnipro Dnipropetrovsk reached their first European final when Yevhen Seleznyov’s header gave them a 1-0 win over Napoli in the second leg of their Europa League semi-final on Thursday.The Ukrainians, backed by a fervent sell-out crowd at Kiev’s Olympic stadium, completed a 2-1 aggregate win after drawing 1-1 in last week’s first leg when Seleznyov was also on target.They will face holders Sevilla in the May 27 final in Warsaw after the Spaniards beat Fiorentina 2-0 away to wrap up a 5-0 aggregate triumph on a bad night for the Italians.Dnipro goalkeeper Denys Boyko, who denied Napoli forward Gonzalo Higuain four times in Italy, foiled the Argentine twice in the first half to keep the sides level at halftime.Seleznyov struck just before the hour and the hosts, unable to play in their home stadium because of Dnipropetrovsk’s proximity to the conflict in eastern Ukraine, defended with their customary tenacity to see out the game.Boyko has been a key figure throughout Dnipro’s campaign, which began in the Champions League third qualifying round on July 30, and the stopper was again fundamental to their performance on a pitch made treacherous by driving ran.Napoli began well and Gokhan Inler sent Higuain clear but the forward’s shot was too near Boyko, who made a one-handed save to deny the visitors an early goal.Higuain’s frustration continued when he met Faouzi Ghoulam’s pinpoint cross with a glancing header which was heading for the far corner until Boyko tipped the ball away.At the other end, Napoli’s David Lopez lost possession and their keeper Mariano Andujar had to push Seleznyov’s long-range shot round the far post in Dnipro’s only first half chance.Dnipro, playing their 18th European match of the season, broke through in the 58th minute when Yevhen Konoplyanka floated over a cross from the left and Seleznyov, despite grappling with Miguel Britos, managed to head the ball into the net.The hosts had a let off when a looping Higuain effort was cleared off the line and Boyko stopped a Christian Maggio effort at the near post but they held on for a famous win.last_img read more

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Kerber takes Eastbourne wildcard

first_imgA runner-up in Eastbourne in 2012 and 2014, German left-hander Kerber joins a line-up that includes Great Britain’s Johanna Konta and defending champion Dominika Cibulkova, with seven of the world’s top 10 female players entered for the event which begins on June 25.Kerber, who also plays next week’s Aegon Classic in Birmingham, said: “Eastbourne is a tournament I’ve loved playing over the years. The courts are world class and the fans are wonderful, so I’m very excited to get back there and get back playing on the grass.”The 29-year-old was runner-up to Serena Williams at Wimbledon last year, and will attempt to go one better when this year’s championship begins on Monday, July 3.The men’s Eastbourne event has been boosted by the awarding of a wild card to Frenchman Gael Monfils, the world number 15 who will make his debut at the tournament.last_img read more

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Wenger focused on team amid reports board split on future

first_imgArsenal manager Arsene Wenger has said he was unsure whether there were divisions in the club’s boardroom regarding his future and that he was more focused on salvaging his team’s stuttering Premier League campaign.Wenger is out of contract at the end of the season and calls for the Frenchman to end his 20-year reign at the north London club grew louder after they suffered their fifth loss in eight league games at Crystal Palace on Monday.The Arsenal board, according to British media, are split over Wenger’s future after the 3-0 defeat at Selhurst Park left the club sixth in the league, seven points behind fourth-placed Manchester City with a game in hand.“I don’t know. What happens above in the board is not down to me,” Wenger told reporters on Friday. “I focus on what is important for me (which) is the performance of the team and what the fans are interested in is the performance of the team.”Wenger, however, believes his relationship with majority shareholder Stan Kroenke remains unchanged.“I believe our relationship has always been the same, it has not changed,” said Wenger, adding that “nothing has changed” with regard to whether he will extend his contract.Arsenal chief executive Ivan Gazidis is pushing for change, including an overhaul of the club’s scouting network and the appointment of a director of football, say British media.Former Arsenal winger Marc Overmars, currently director of football at Ajax Amsterdam, has been widely tipped for the role but Wenger said he was not aware of the reports.“No, I am not (aware of the Overmars speculation). I like Marc Overmars. It is always difficult. We spend a lot of time in our society focusing on things that are superficial,” he said.The Frenchman added that Arsenal face a “massive” challenge to finish in the top four and qualify for the Champions League.He said injured defender Laurent Koscielny and keeper Petr Cech have an “80 per cent” chance of returning to the squad in time for Monday’s trip to second-bottom Middlesbrough.last_img read more

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Speaker Tyler Out!

first_imgYesterday witnessed a dramatic twist in the long political standoff in the Lower House of the National Legislature with Speaker J. Alex Tyler finally resolving to recuse himself as presiding officer of the House. Tyler, who has resisted immense pressure to force him to bow out, said he only decided to step aside in the interest of the Liberian people and nothing else. Tyler’s decision comes barely 24 hours after human rights lawyer Cllr. Tiawan S. Gongloe said the ongoing saga at the legislature has nothing to do with whether or not the right thing for Speaker Tyler to do was to recuse himself. Many persons, Tiawan said, hold the view that whenever there is a cloud over the integrity of a public figure such as Speaker Tyler, the most honorable thing to do is to recuse himself. He cited an example where he said it was not long ago, when the Prime Minister of Iceland resigned his post after his name appeared in the Panama Papers for alleged corruption. He did not wait for a conclusion of the investigation to say whether he was guilty or innocent. “But, this high standard held by public office-holders in other parts of the world is, unfortunately, not a common practice in Liberia. The common practice is for a public official to provide justification for not resigning,” Tiawan said. However, Tyler decided to step aside after nearly three months of tussle in the Lower House—a situation that paralyzed the entire government.But let no one be fooled by Tyler’s decision yesterday, though it paves the way for smooth operation at the Legislature for the time being, especially for the hearing and the passage of the national budget and other key legislative instruments.Yesterday’s decision renders the political rivalry in the Legislature far from being over. Up to press time last night, it was not clear whether his decision will pave the way for members of the House to elect a new Speaker—although reports indicate that the so called majority bloc are clandestinely embarking upon his final exit as Speaker. Tyler’s decision may in the minds of many suggest that peace has finally prevailed, but this seems to be far from the truth with some saying that the political saga is at the verge of being a teaser to what might come next. The recusal of the Speaker, some members of the renegade group have begun to say, has paved the way for his removal from the post.The embattled Speaker said the crisis in the Lower House has split the country in almost every sphere of its national existence thus negatively affecting the economy.Tyler said the National Budget hearings’ passage has been called off by the Executive. “Ministers and heads of government agencies have been instructed by the Executive not to appear for hearings.“Civil servants’ salaries are delayed causing domestic upheavals; medical institutions and health delivery are experiencing difficulties; social structures are functioning at minimum capacities; infrastructural programs are on hold; major contracts cannot be implemented as they all depend on the passage of the budget,” said Tyler in his press statement.He further acknowledged that Legislative projects which were being implemented around the country have been stalled due to the ongoing conflict in the House to the extent that those representatives who have refused to sign the resolution for recusal and have chosen to stand by the law and abide by the constitution are being threatened by the Executive with non-implementation of their constituencies’ projects.“Given the incendiary role President Sirleaf played in fueling the conflict in the House, we ought to be mindful of what could happen in the up-coming elections,” he added.Tyler: “We have the responsibility to resolve leadership crises by using the instrument endorsed by all, which is the Constitution. This, we swore to uphold, defend and protect the State.“In a democracy, when citizens converge to the ballot boxes to exercise their political franchise by casting their ballots to elect a leader, they are expressly upholding the tenets of democracy which is a free choice and does not end there.”He called for the leaders to abide by the Constitution and laws of the land they swore to defend, to protect and to uphold, adding, “Any attempt to do otherwise, would be detrimental to the state and people.”But members of the House of Representatives in their heated argument recently called on Tyler to recuse himself as presiding officer, while he is in court for a criminal offense following his indictment for allegedly receiving US$75,000 as bribe to change the PPCC law to favor London based Sable Mining Company to get a mining concession for the Wologizi Mountain in Lofa County.Tyler, who has declared his intention to contest for the presidency in 2017, believes that the Executive bears the greatest responsibility to ensure the adherence to the Constitution and laws of Liberia. He believes that in the current crisis, the Executive has shown disregard for the laws by refusing to adhere to the principle of the separation of powers.Tyler added: “The decision we seek to make here today, should not be mistaken as a sign of weakness, as it will be a matter of foolish pride, to sit idly and see our nation and the institutions of governance disintegrate and descend into chaos and/or anarchy. There are no winners when the nation’s pride is at stake.” He said as a God fearing man, he is constantly reminded of the Biblical teaching of King Solomon relating to the status of the baby in determining the true biological mother, with one preferring the splitting of the baby in half, while the other holds that the baby be spared. There, he said,King Solomon came to the conclusion of knowing who the true mother of the baby was.Therefore, “If my recusal is the ultimate sacrifice that will move our country forward and end this current quagmire, I am herewith recusing myself from presiding over the plenary of the House of Representatives so that the business of the Liberian people can be fully addressed.“It must be noted that indictment is not a guilty verdict, and it is indeed unfortunate that some of our colleagues have chosen to effectively and glaringly exploit and politicize what is purely a legal matter.”It may be recalled that Speaker Tyler and Senator Varney Sherman were indicted by Criminal Court ‘C’. The indictment of the two senior lawmakers grew out of a May 2016 Global Witness Report released on Liberia where the pair and several other senior government officials were accused of receiving bribes to award a concessional agreement in favor of Sable Mining to mine iron ore in the Wologizi Mountain.With Speaker Tyler’s recusal, many Liberians interviewed yesterday after the announcement said his decision showed a tremendous sense of responsibility as a leader for him to finally recuse himself.“Now we want to see from now on how the allegations against him would proceed,” said Emmanuel Dormah in a telephone interview from central Monrovia. He said Tyler’s decision has shown that he is a man of legality.In random telephone interviews, many Liberians applauded Tyler’s decision to end the saga and ensure sanity, after a series of tussles that have held the country to ransom.“Now we must go on and afford Liberia a chance to move ahead,” another Liberian, identified as Helena Weah, said.Share this:Click to share on Twitter (Opens in new window)Click to share on Facebook (Opens in new window)last_img read more

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Mayor avoids TV news show

first_imgThe station did post some of the questions it received from viewers. Darry Sragow, a longtime Democratic consultant who worked for Villaraigosa when he was Assembly speaker, said the mayor has handled it as well as he could. “What he has to do is be as transparent as possible and put everything on the table,” Sragow said. “And, he has to do his job. He has to focus on being a good mayor. He needs to show the voters that he is getting the job done.” Sragow said no one can say at this point what the impact will be on Villaraigosa’s political future, but that he would recommend the mayor concentrate solely on his effort for re-election in 2009 and avoid talk of a possible run for governor. “What he has to do is a good job as mayor,” Sragow said. Mayor Antonio Villaraigosa, hoping to move beyond the controversy over his divorce and relationship with a TV anchorwoman, passed up his monthly appearance Sunday on a local television news show. Villaraigosa had been scheduled to appear on KABC-TV’s “Eyewitness Newsmakers,” but told producers he would not answer any personal questions, reporter Adrian Alpert said. “More than two-thirds of the questions we received were about his relationship,” Alpert said. “As a result, spokesman Gil Duran said the mayor would not be appearing this month.” Without the mayor, the show concentrated on the political impact on the mayor as well as questions over the journalistic ethics of Telemundo reporter Mirthala Salinas, with whom he has been involved for the past year. Villaraigosa began to address some of the issues and return to work last week, holding various news conferences on issues ranging from schools to youth jobs to energy conservation. The strategy seemed to work. By the end of the week, no questions were being asked about his personal life. Villaraigosa also is expected to have a full public schedule this coming week, starting off with the launch of recycling programs in apartment buildings. rick.orlov@dailynews.com (213) 978-0390160Want local news?Sign up for the Localist and stay informed Something went wrong. Please try again.subscribeCongratulations! You’re all set!last_img read more

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‘What is Poch’s obession with Sissoko these days?’ Spurs fans react to team news

first_imgMoussa Sissoko isn’t exactly the sweetheart of Tottenham.The £30million club-record signing has endured a testing time in north London since completing his move from Newcastle last summer.Sissoko has been selected by Spurs boss Mauricio Pochettino as he bids to prevent the Hammers from securing a third consecutive home victory over their London rivals.But it is fair to say the early team news from the London Stadium did not bring joy to  all of those supporting the Lilywhites.Sissoko will line up alongside Eric Dier in central midfield and Spurs fans are worried their side may be lacking the necessary guile to break down their opponents.talkSPORT takes a look at the best reactions from fans online… Sissoko will line up alongside Eric Dier in central midfield 1center_img [View the story “‘What is Poch’s obession with Sissoko these days?’” on Storify]last_img read more

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Fifty years of Patrick Mynhardt

first_img5 July 2002He’s 70, he’s been an actor for 50 years, lives in a cosy house in Norwood, Johannesburg, and has no plans to retire. He’s Patrick Mynhardt, and he’s full of deprecating comments about himself, despite having achieved great success in his years in the theatre.“Retire? What would I do? I can do nothing but talk shit”, he says, with a hint of a smile.He’s recently finished his 500-page autobiography, which took him 10 years to do. “It just ‘borrelled’ out of my nostrils and ears,” he explains. He doesn’t have a publisher yet because he’s still working out how to put it all on disk – “I bought my computer in 1987, and I don’t really know how to put the pages on disk.”Patrick is usually associated with works he’s adapted from one of South Africa’s best storytellers, Herman Charles Bosman, but in fact he has played a range of roles – Cassius in Julius Caesar, Napoleon in War and Peace, Victor in Private Lives, Dr Josef Mengele in Nemesis and many others, as well as numerous roles in Afrikaans plays.Patrick Mynhardt and Oom Schalk Lourens: ‘Those stories are bloody beautiful’Despite the successes, he is somewhat madcap about his ability. “If people tell me I’m good, I think they’re mad. If they don’t, I’m hurt”, he says.Patrick, a resident of Johannesburg for 42 years, was born in the small Free State town of Bethulie in 1932 to an Afrikaner father and an Irish mother, and retains, he says, aspects of his Irish heritage. “I love the Irish and their whimsicality – I have a lot of it in me.”His Afrikaner side emerges in his storytelling abilities. He used to go around to the old folk in Bethulie and say to them: “Vertel my ‘n storie”. The storytelling engendered a love of theatre, he says.But perhaps what pushed him into the theatre was an abortive three-year university career. He started off doing a BA at Rhodes University in Grahamstown, where, in his first year, he did English, Afrikaans and chemistry. “The chemistry was a disaster, I learnt the formulae and definitions by heart.” But that didn’t help.He then changed courses, and chose law, but that turned out to be much worse than chemistry. In his third year he dropped law, and went back to the arts.He considered “self-moord”, but that didn’t work either, because he “used a Minora razor blade because it was cheaper than a Minette”, and it didn’t do the trick.By now friends suggested he become an actor, so in 1953 he moved to Pretoria with that in mind. Within a year he left for London where he spent six years learning the craft. He also learnt something about potato peeling and dish washing, as part-time jobs, treating each dish as a battleship in fantasy games to try and relieve the boredom.He says he hated reciting “Peter Piper picked a peck of pickled peppers …” and would have preferred to have said: “Wie weet waar Willie Wouters woon, Willie Wouters woon waar westa winda waai.”But it was a productive time in England – he worked all over England and in London in two West End plays, got parts in television plays and serials for the BBC and commercial TV companies. He also had roles in films, for the Rank Organisation and MGM. He worked with many famous actors, among them Judi Dench.Back to South AfricaIn 1960 he “longed for South Africa” and decided to come back. In the sixties he played in Private Lives, War and Peace and The Staircase, amongst others, and the film Majuba. Altogether he has appeared in 150 stage plays here and in England. He has worked in other media too – 100 local and international films and around 100 television plays and serials, in South Africa and overseas.In 1968 various authors were asked to read their stories at a theatre dinner by candlelight. Patrick was invited to read a Herman Charles Bosman story. He was offered R30, a meal and the pre-condition that he hold the book and refer to it. He turned it down. But eventually he was persuaded – and read Willem Prinsloo’s Peach Brandy.Patrick went on holiday after this, but before he left he bought all Bosman’s books and read them while he was away.“He didn’t attract me at all, I don’t love him more than anyone else”, he says in one breath, but in another: “Those stories are bloody beautiful.”The one-man Bosman shows are still in demand 34 years later. He put together four shows – A Sip of Jerepigo, More Jerepigo, Just Jerepigo and Another Sip of Jerepigo – and has toured the country extensively. He took the shows to England and toured the top cities, but wasn’t sure of how successful he was there, except in Manchester, where, although “they wouldn’t let me leave the stage, they weren’t warm”.Patrick doesn’t think he’ll put together a fifth Bosman show, but if he did, he would call it Tjeerio Jerepigo.His own storyIn 1982 he was encouraged by actor Gordon Mulholland and comedian Hal Orlandini to put together a show of his life story – “Your own stories are so marvellous,” they said.And so The Boy from Bethulie was born. In it you’ll hear about his “drinking problem”. He recounts: “My mother had a big problem with me, she had to hide the drink from me, my favourite was peppermint liqueur. I had my first stomach pump before I was six.”There’s the anecdote about the five little Jewish boys, aged five to nine, who lived in Bethulie and came to his house to play after watching a war movie. Patrick had them marching and saluting to Hitler by the time their parents came to fetch them at the end of the afternoon. “They didn’t come to play for six weeks.”Or the story about having his name in lights. When he arrived to play at Ermelo in Mpumalanga, his name was underneath the name of the show: “A spi of Jerepigo”.The next move was to combine the Bosman and Mynhardt – the result was The Best of Bosman and Bethulie, which he has performed in Brussels, New York, Washington, San Francisco and Israel, as well as back home.“For 50 years I have had the rare privilege of being an actor. Even though I’ve been an actor for those years, I know nothing,” says Patrick.He has no immediate plans for the future but several regrets – he would love to do “the odd cameo for South Africans in Australia who remember the country with nostalgia”. He makes it clear he doesn’t need to do the shows for money, but for another reason: “I am a rich actor, I don’t need the money. I need the therapy.”Another regret: “I would love to be a better spiritual human being, a truly good person. I believe in a god, I would love to be a born-again Christian, but the fault is mine for not working on it.”Patrick has brought Bosman alive for thousands of people, and given those people lots to laugh about in Oom Schalk Lourens’ view of the world. He’s given even more people a great night at the theatre with his own story, The Boy from Bethulie, and his The Best of Bosman and Bethulie.He says: “I just wanted to be a wonderful actor.” Forget about regrets. If you’ve achieved your great desire in life, what else matters?Source: City of Johannesburg web site Want to use this article in your publication or on your website?See: Using SAinfo materiallast_img read more

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Social Media Monitoring for Brand Threats and Suspicious Activity

first_imgThe statistics are in, and the results boast resounding numbers. According to Eric Qualman, author of Socialnomics: How Social Media Transforms the Way We Live and Do Business, 96 percent of Generation Y has joined a social network. Although social media sites like Facebook, Twitter, and YouTube are commonly viewed as a personal activity, they are a goldmine for branding and marketing. So, what does this have to do with loss prevention tools?Social media sites have an array of applications, some that may surprise loss prevention professionals. One thing is clear: social media monitoring is here to stay. As of fall 2014, nearly 71% of online adults were using Facebook. According to a Statista report, the number of smartphone social network users was 55.7 million; this number had nearly doubled by 2013. Social media sites have the ability to boost exposure and profit for a company, but they can also cause major damage as well. This is where asset protection and risk management come in.Setting up a Social Media Monitoring StrategyAccording to a 2009 Deloitte ethics and workplace survey, 74 percent of employed Americans surveyed believe it is easy to damage a brand’s reputation via sites such as Facebook, Twitter, and YouTube. Although that statistic may be frightening, it is possible for social media and areas like asset protection to have a beneficial relationship.- Sponsor – In the summer of 2009, Dunkin Donuts launched its new vanilla-flavored drink, Coolatta, by organizing a competition on Facebook. When the competition started, the Dunkin Donuts fan page had almost 800,000 supporters. Within one week, their fan base was composed of 1.1 million and kept growing (they now have more than 13 million fans). Companies have the ability to harness the power of social media, but that power comes from the people, the consumers. When left unmonitored, they also have the capability to destroy any brand, no matter how reputable or well known.The following are 10 tips to consider for protecting your company and your brand by using social media as a loss prevention tool.1. Assemble a team to closely monitor consumer feedback 24/7. This team should be familiar with sites like Hootsuite, Socialmention and Brandwatch. There should also be a member of this team online at all times. Social media interaction doesn’t end when business hours do, and quick responses can avert a potential disaster. This team should also be responsible for investigating suspicious activity, such as theft, counterfeiting, and other crimes.2. Establish corporate guidelines that are updated frequently. It’s important to document what your company’s expectations are regarding social media. Lawsuits and public relations nightmares are consequences of the lack of corporate guidelines on this matter. Ensure that there are no gray areas. As technology evolves, so should these guidelines. Some executives say their company does not allow access to online social network sites from the workplace. However, denying access to these sites doesn’t make them disappear. Just because employees cannot access these sites at the office—even though most of them can access them through their mobile device—it doesn’t mean they will not discuss the company, other employees, or your brand at other times. Every company needs to address the responsibilities of the employees when they are on these sites.3. Establish a response system when monitoring complaints online. The response system would provide specific protocols based on the nature of the complaint or issue, and from there, a response committee can address the issue. To be most effective, a response committee should consist of one director from each department and a set process to follow on how to resolve and respond to a complaint or issue. Don’t assume that just because you have lawyers that you are covered from customer complaints. Today’s tech-savvy consumers beg to differ. You prepare responses for situations such as severe weather, bomb threats, and fire, so why not prepare for this?The following scenario showcases a response system in action. On April 13, 2009, a video of Domino’s employees violating public-health laws by sneezing on food and contaminating other ingredients was released on YouTube. Over 100 million views and over 300,000 comments were posted that day. References to it were in five of the results on the first page of a Google search for “Domino’s” and discussions had spread throughout Twitter.Domino’s Pizza was faced with the challenge of reestablishing their clients’ and investors’ trust. They responded fast and efficiently in order to stop the snowball effect, discredited the content of the video and its producers, and minimized the issue to avoid alarming investors, since the company’s share value had been dancing up and down with the lowest rates in the last five years. They realized they had to reach the same consumers the video had reached. They replied with a YouTube video featuring Patrick Doyle, president of Domino’s Pizza, and created an official Twitter account. Domino’s managed to refocus the attention of clients back to the product—pizza—by building alliances with bloggers and giving away free food in order to reconcile with the product.Social Media Works Both WaysEven though the release of the video was a PR disaster, the fact that the employees in the video said their names and then explicitly performed the violations helped Domino’s out in their loss prevention department. It was posted on YouTube for public view and fair game for investigation.Social media can work both ways like that. According to GetSafeOnline.org, 25 percent of registered social networking users have posted sensitive personal data on their profiles. The proof is in the post—or the tweet, picture, or video.4. Use social media monitoring as an investigative loss prevention tool. People post too much valuable information. People post where they are, what they are doing, and, even more importantly, visual elements of what happened through photos and videos. For example, say you set a Google alert for your company. A blog photo pops up describing where the blogger found your brand-new product for half the price. It might not be worth examining, but it doesn’t hurt to look into it. If you decide to pursue it, you now have a lead in a possible counterfeit or theft investigation. While laws regarding the use of evidence from social media sites are still evolving, electronically stored information (EIS) is becoming an accepted form of evidence. According to E-Commerce News Network, 95 percent of all information is electronic. Use this abundance of information for your investigations.5. Report suspicious activity. Companies should establish an internal response system to report suspicious activity, such as organized retail crime, counterfeiting of goods, dissemination of proprietary information, and cyber-bullying of employees and/or supervisors on social media sites. The response system would consist of a set process on how to report suspicious activity via email and/or a toll-free telephone line. All would be sent to the response committee for internal review, and from there, a protocol would be established. You are responsible for finding the suspicious activity, so make sure your company knows how to use social media as an investigative loss prevention tool—and what to do with the information.The American Medical News released an article in 2011 detailing cases where social media investigations have led to key pieces of evidence collected in insurance fraud. In one case, a Miami private investigator was working for an insurance agency. They were having a hard time keeping tabs on a patient who claimed to be disabled due to injuries from a car accident. The investigator decided to look at the 23-year-old’s Twitter account to see if he could find any evidence that proved otherwise. The man was tweeting like everyone else, describing where he was going and what he was doing. One tweet described his plans to go jet skiing. Investigators, armed with a video camera, went to the site where the young man was jet skiing and caught him on tape. This $500,000 lawsuit against the city was saved by a tweet.6. Guard your information. With email still the biggest threat to leaking proprietary information, other modes of online communication are quickly catching up. According to Proofpoint, Inc., 17 percent of companies in the U.S. had confidential information exposed on social media sites like Facebook and LinkedIn in 2009. That figure is up from 12 percent in 2008.By following blogs and message boards, monitoring YouTube videos, and keeping an eye on social networks, retailers can be aware of issues that arise and respond quickly instead of simply hoping that nothing comes up. Being a part of these social online communities is a risk, but it’s becoming a necessity as more businesses realize their potential. Just make sure your company is not vulnerable to hackers and the employees know what they can and cannot share.7. Manage feedback and build brand loyalty. Not all tweets or posts are going to blow up like the Domino’s Pizza fiasco, but don’t underestimate their importance. Social media gives companies a chance to directly interact with their customers. Examining this feedback can assist you in looking at some of the ineffective operations of the business. When a company promptly responds to feedback, positive or negative, it builds brand loyalty. A loyal following is the base of asset protection, and you can use social media as a loss prevention tool to prove you respect your customers with every post. This also gives you the power to put out potential fires the minute they arise. As mentioned before, this is a 24/7 job for a 24/7 world.Employees Are Also Using These SitesIt’s not just customers you should look out for: it’s employees, too. Many people think that when logging on to social media sites, they become anonymous. All too often, people lose their inhibitions when they realize they have the power to type anything they want without a face-to-face confrontation.Employees need to realize they represent the company every time they contribute to social media sites. This is another reason corporate guidelines are useful for informing employees that, while they have a right to those sites, they also have a responsibility to uphold the image of the company. A disgruntled employee who logs on might do more damage than an angry customer.In early March 2011, someone who had access to the official Chrysler Twitter account used vulgar language in a tweet. The tweet was deleted promptly, but Chrysler has over 7,000 followers, and it was re-tweeted immediately. The source of the tweet was Scott Bartosiewicz, an employee from the social media contractor for Chrysler. He was not a disgruntled employee, but he confused his personal account with the brand account—a mistake that cost him his job.It took seconds for one tweet to tarnish this brand, but don’t let this prevent you from creating an account on Twitter. Chrysler had over 7,000 followers when this incident occurred. They now have over 188,000. Of course, it is unwise to pull an unprofessional stunt for the sake of attention, but it’s a reminder that it’s never the end of the world when it comes to social media. You can rebuild your brand by keeping a professional online reputation.These next tips showcase how your employees are affecting your company online.8. Check out what your fellow employees are saying on social media sites. Some might say this is an invasion of privacy for the employees, and they have a right to participate in these sites freely. They do have a right, but by posting statuses and pictures on them, they are opening them up to the public. It’s important to check out what the employees are saying because they could be discrediting the brand. They have a right to their own opinions, but under the company guidelines that were discussed before, they should keep a level of professionalism even out of the office on these sites.Think about the content you are posting and how it reflects on you as a person. According to a CareerBuilder survey, 53 percent of employers use social networking sites when researching candidates. This isn’t a free speech issue. Employers are trying to protect their company and brand by getting a candid look at the people working for them or the potential employees.9. Check out what your fellow employees are saying on social media sites. This is the same step as above, but it is not redundant. According to the U.S. Chamber of Commerce, approximately 75 percent of all employees steal from work, whether it’s time theft, office supplies, or larger products. And 30 percent of all corporate bankruptcies are a direct result of employee theft. How can you bring down these statistics for your company? By using social media as a loss prevention tool. Monitor your employees’ online profiles. If they tweet 20 times between 9:00 and 11:00 a.m. on a workday, it’s likely they are misusing company time. The reason many people share information online is because they think no one is watching. But if an employee is selling a printer on Facebook that looks like the one that just went missing around the office, it might be beneficial to start watching.It may seem too “Big Brother” to keep such a close eye on employees’ social media behavior, but try to think of it as a better-safe-than-sorry technique. Employee theft is a major contributor to shrink, and using social media is just another loss prevention tool to stop it. This doesn’t mean everyone will admit to everything once they get online; nothing in life is ever that easy. But slipups will occur, and you have to ask yourself if you missed them because you weren’t looking.This last tip for is a general rule you should remember whenever participating in a company social networking account.10. Use “social” etiquette. Everybody knows at least one person who has to blog, tweet, or post about every little thing they did that day, from eating breakfast to cutting their toenails. Don’t be that person. Post something if you have something meaningful to say; otherwise, let it be. Fans and followers won’t forget about you—that is, unless you never do post. Try to keep them engaged frequently with contests, coupons, and events. It’s the whole company’s responsibility to take care of the social media accounts, and that includes building up the brand as well as protecting it. Lastly, don’t berate employees, executives in your company, or even a competitor in any form of social media. Bad-mouthing will not get you anywhere except in trouble.No Insurance for Social Media DamageThe Internet has changed how we think about the flow of information. The asset protection industry may see a shift from worrying about inventory control to information control, which travels fast and efficiently. You might not have thought these sites were worth using professionally, but they are a significant resource for areas such as building up a brand, investigation, and gathering customer feedback. As discussed here, they’re also a great loss prevention tool.Examining your company’s participation in these sites may lead you to reevaluate the larger issues affecting your company and help prevent future problems. But you have to manage it wisely by creating a team to oversee the accounts.There is no insurance policy regarding the damage to a brand’s reputation as a result of unmonitored social media feedback. A large number of tweets complaining about your company or brand can be as damaging as one of those people stealing half of your inventory, but no policy will bring those customers back as it would the inventory. It is up to you to use these loss prevention tips for social media to manage your company’s online reputation.In order to ensure these effects remain positive, your company should embrace the many benefits of social media, be aware of how social media can hurt your company’s brand and reputation, and use social media as a loss prevention tool to aid your company’s asset protection efforts. If you have not done so, it’s time for a social media audit.For more information, check out the EyeOnLP video that speaks to many of the points discussed in this article.This article was originally published in 2011 and was updated September 19, 2016.  Stay UpdatedGet critical information for loss prevention professionals, security and retail management delivered right to your inbox.  Sign up nowlast_img read more

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